Replies (16)

1. 

   F April 9, 2025 at 3:47 am

   The products does not appear in the cart when it is added but appears when other themes (e.g. MetroStore) are used. I have been using this theme for years. Please help to fix. Please see the screenshot: https://snipboard.io/Rb1Cy4.jpg

2. 

   Spiracle Themes April 9, 2025 at 5:23 am

   Hi F,

   Did you change anything?
   What you need to do is trash the cart and checkout pages, trash the myaccount page if its not working.
   Next go to WooCommerce -> Status and click on the Tools tab. Scroll down to “Create default WooCommerce pages” section and click on Create pages Button. This will install the missing woo pages. Try this and check if it resolves the issue.

   Check screenshot: https://prnt.sc/cmpN_QzR3B85

   Best Regards

3. 

   Spiracle Themes April 9, 2025 at 5:24 am

   Hope this would work

4. 

   F April 9, 2025 at 6:42 am

   Hi,

   Tried, not working.

5. 

   Spiracle Themes April 9, 2025 at 8:05 am

   Did you change anything recently?

6. 

   F April 9, 2025 at 10:11 am

   I just added a few plugins. Were they a matter?

7. 

   Spiracle Themes April 9, 2025 at 12:00 pm

   Try to deactive those plugins and check if its resolve the issue

8. 

   F April 10, 2025 at 3:26 am

   Tried, still not working.

9. 

   Spiracle Themes April 10, 2025 at 6:25 am

   Dear F,

   As you are currently using a free theme, support for this issue requires a one-time fee of $25. This includes diagnostic and resolution services. To proceed, we will require your login credentials.

   Best Regards

10. 

    F April 10, 2025 at 7:28 am

    This reply has been marked as private.
11. 

    Spiracle Themes April 10, 2025 at 11:41 am

    Hi, since the previously suggested solutions have been unsuccessful, we will need to log in to your account to investigate the issue directly. If we are unable to resolve it, we will issue a full refund.

    Best Regards

12. 

    F April 10, 2025 at 12:41 pm

    This reply has been marked as private.
13. 

    Spiracle Themes April 11, 2025 at 8:40 am

    Switching will likely change your layout and settings, and you will be responsible for reconfiguring them. Be aware of this before proceeding

    Best Regards

14. 

    F April 11, 2025 at 9:56 am

    This reply has been marked as private.
15. 

    Spiracle Themes April 11, 2025 at 12:23 pm

    Depending on the problem, we might be able to fix it in one or two hours, but some issues could take up to 24 hours. We’ll need to investigate the website to give you a precise estimate. For payments, we use PayPal, and refunds will be issued back to your PayPal account. Please do let us know once you made the payment and reply back the credentials of the website through private reply or mail us at support@spiraclethemes.com

    Payment link: https://www.paypal.com/ncp/payment/T6YALH5AHFLFG

    Best Regards

16. 

    F April 11, 2025 at 8:40 pm

    Where can I find the credentials?

17. 

    F April 14, 2025 at 10:36 am

    Hi,

    Where can I find the credentials if I would like you to help me to fix the cart page issue?