Replies (8)

1. 

   Mihail May 21, 2018 at 4:57 am

   Dear team,
   I am experiencing problems with background image which my site is using.
   The problem is only with IE. The image is 1600/900px if this helps.
   The background image not loading and displaying in Internet Explorer. I have checked other browsers – everything is correct when using different browser not IE. I assume it is a scaling problem.

   Any suggestions will be appreciated.

   Kind regards Mihail

2. 

   Spiracle Themes May 21, 2018 at 11:23 am

   Hi Mihail,

   Please clear your IE browser cache and then check again. Also, check if your image is not too large in size, less than 500KB is perfect. Please also mention your website URL so that we can also check the issue.

   Regards

3. 

   Mihail May 21, 2018 at 1:15 pm

   The first thing was to make the suggested steps- the image is less than 60KB, I resize it further with no luck.
   You can check the site for further suggestions

   Regards

4. 

   Spiracle Themes May 22, 2018 at 5:33 am

   Hi Mihail,

   The site is not working. It’s showing 403 Forbidden error. I want to know the browser version as old IE browsers has some compatibility issue with jquery libraries.

   Regards

5. 

   Mihail May 22, 2018 at 6:21 pm

   The IE is latest version 11.9600.1902
   403 forbidden is probably due to subfolder location of the site.
   It is working properly with me.

   Regards

6. 

   Spiracle Themes May 23, 2018 at 6:55 am

   Hi Mihail,

   Try the compatibility mode of the browser. If that does not works you can try to disable the parallax feature from Appearance -> Customize -> General Settings. The parallax feature may not be compatible with the IE 11.

   Regards

7. 

   Mihail May 24, 2018 at 10:58 am

   Hi,
   In compatibility mode for IE the background is shown properly.
   The next thing I will check the paralax feature and give feedback.
   Thank you!

   Regards

8. 

   Spiracle Themes May 24, 2018 at 2:39 pm

   Great 🙂

9. 

   Mihail May 25, 2018 at 5:34 pm

   Thank you! After disabling the option everything is working properly under IE11 with visualization.

   Regards